* Providing 5 star customer service * Upselling hotel rooms and facilities * Handling payments * Making reservations * Doing the Check-in/Check-out of the guests * Handling guest related problems * Working in accordance to the brand standards together with a large international team

Until August 2012 * Selling study packages to the local applicants wishing to study abroad * Business to business sales * Preparing elevator pitch for inbound and outbound calls * Negotiation regarding study packages on executive level * Generating new business with potential partners (institutions) * Assisting in marketing activities * Organizing workshops * Preparing visa and university application forms of the applicants * Coordinating the student-­‐institution interaction and all the related paperwork Organizing workshops * Travel arrangements of the incoming guests from the cooperating foreign educational institutions From September 2012: * Providing online support with regards to all the aforementioned tasks

Tourism and Hospitality, International Tourism Management

Economics, Management of Enterprises