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Male, 39 years, born on 22 January 1986
Kyiv, I want to relocate (Germany, Netherlands, Sweden), prepared for business trips
IT Service Management Consultant
Specializations:
- Sales manager, account manager
Employment: full time
Work schedule: full day
Work experience 20 years 5 months
September 2012 — currently
12 years 9 months
Kyiv, www.bmc.com
ITSM Consultant
• ITIL/ITSM software implementation, consulting & research (BMC ITSM Suite, BMC Remedy, ADDM, Atrium CMDB)
• Data migration (Pentaho BI ETL Suite)
• Customer requirements gathering / analysis, solution design building
• Environment installation and check
March 2010 — currently
15 years 3 months
EVRY ASA
Norway
Senior IT Consultant
• Implementing of ITIL best practices (process workflows, documentation), optimizing routine activities, continual improvement of IT processes, extensively used BMC CPSS Remedy and HP Service Center to escalate and track incidents and requests
• Supporting and monitoring of Windows OS based infrastructure, Citrix, MS SQL Servers (incidents/problems identification, analyzing and resolving)
• Strong experience of customer support within a Nordic industrial environment (Hydro, BIS PP, Statoil) as well as bank environment (DnBr, Storebrand, Terra, etc)
November 2006 — February 2010
3 years 4 months
Joint-Stock Company «Ukraine International Airlines»
Kyiv
IT Engineer
• Managing corporate IT Infrastructure (MS Windows server and client environment)
• Air booking solutions installation and further support (AMADEUS, Liaison)
• ITIL processes introduction (Incident/change/configuration management)
• Proactive monitoring, root case problem analysis of Banking solutions
• Implementation and maintaining of MS Share Point Server 2007
• Carrying out of providing trainings for new employees
August 2005 — July 2006
1 year
Joint-Stock Company "Kontinent-torg"
Kyiv
IT System Administrator
• 1C Business software implementing and support
• Windows IT client infrastructure support, backup, software upgrades
• Established and managed IT security policies as well as general IT policies related to appropriate use of data resources, acceptable use of electronic systems
• Carrying out of providing trainings for employees
• PC service, maintenance at a level of change of componentry
February 2005 — June 2005
5 months
JSC «Universal Trade»
Kyiv
IT System Administrator
• Installation and maintaining of the “Bank-Customer” electronic payments solution
• Creating and modifying policies according to ISO 20000, ISO 9001
• 1C:Accounting Business software implementing and support
• Customer software support in MS Windows environment
• Measuring customer satisfaction rates and implementing improvements
• Purchasing and configuring of the IT equipment according to business requirements
September 2004 — February 2005
6 months
Amosov National Institute of Cardiovascular Surgery
Kyiv
Software Developer
• Gathering and analyzing customer’s requirements
• Development specific software for customer needs (patients database)
• Technology: MS Visual Basic, MS Visual Studio
• Solution usability improvement according to customer feedback
About me
• Experienced in ITIL/IT Service Management, system analysis and design, implementation and post implementation support in line with user training
• Proficient in risk assessment, SLA management and KPI analysis
• Effective in building and maintaining good client relationship, focused on maintaining quality standards
• Good time management, organizational and administrative skills, able to work independently and as a member of a team
• Good communication and interpersonal skills
• Able to generate and to put ideas into actions
• Experienced in implementation and support of solutions for medicine and aviation
Skills in technologies
• Operating systems: MS Windows 2000/XP/7/2003/2008 (implementation, support)
• Databases: MS SQL Server 2000/2005/2008, MySQL (implementation, support)
• Mail servers MS Exchange 2005/2007/2010 (implementation, support)
• Virtualization: Citrix XenApp, VMWare server (support)
• Antiviral protection: Norton Firewall Ghost, McAfee/Symantec/Norton/Kaspersky, Eset NOD32
• Web: MS SharePoint Server 2007, ModX, WordPress, Joomla (implementation, support)
• Task and issues tracking systems: BMC CPSS Remedy Service Center, HP Service Center (support)
• Disk and backup utilities: Acronis True Image, Symantec Backup exec, Veritas Enterprise Administrator
• Standards: ITIL (gathering/analyzing requirements, SLA/security policies development, process implementation/improvement, risk analysis/management, authorization/RACI matrices producing, performing measurements and metrics, evaluating customer/user satisfaction rates, providing business cases, determining IT strategy and vision, systems implementation and support, technical consultancy, relationship and account management, support team management), ISO20000, COBIT, CMMI
• Developing: MS Visual Studio
Higher education (bachelor)
2014
University of London: London School of Economics and Political Sciences
Information Systems management, Bachelors Degree
2007
National Technical University of Ukraine
Computer Sciences, Bachelors Degree
Languages
Tests, examinations
2012
ITIL v.3 Expert
Exin, IT Service Management
Citizenship, travel time to work
Citizenship: Ukraine
Permission to work: Norway, Ukraine
Desired travel time to work: Doesn't matter