• As Interim Director of Operations, restructured a high-end yacht charter and management company with13 bases in order to increase standardization, efficiency, and profits. • As Interim GM restructured operations, analyzed the results and created an action plan to improve sales and bottom line profit. • Determined goals for the Hotel and its staff, created standard operating procedures, and trainedpersonnel about the new vision and procedures to assure sustainability.

• Established policies and procedures to boost service, sales, and profits in a four-star luxury resort and spa. • Educated and coached managers. Trained staff.

• Assembled and led a highly successful, cohesive team. • Directed policies and procedures, administration, budgeting,and accounting. Realized financial targets. • Attracted, recruited, and motivated leaders while taking advantage of business opportunities. • Oversaw all aspects of a busy luxury resort in partnership with six managers and 50 other staff.

Management, Middle Management Training