Executive Director Assistant / General Manager Assistant • Manage complex travel and accommodation arrangements and create itineraries • Process and manage diary / calendar to ensure priorities are met and effective use of the GM’s time • Coordinate senior management country visits, eg. agenda, hotel, security, etc. • Complete expense reports • Support Russian customer service team by providing country expertise, ensuring business continuity, compliance with policies, and communicating internally on all levels • Support HR department by organizing interviews, travel arrangements for external candidates and all range of onboarding activities • Process orders in Efinity / SAP, ensuring office supply, invoice payment • Follow up on training assignments of the team members in collaboration with training department • Manage presentations, meeting set-ups, minutes, coordination of tasks and action plans • Coordinating events, including team buildings, birthdays, etc. Customer Service Associate Responsible for Customer Service activities for Russia, Ukraine, Kazakhstan, Israel, Middle East and Turkey markets. Main tasks: • Processed sales orders on a daily basis, according to customer instruction and conditions, local export and import requirements; provided excellent customer support service, ensuring that customer is satisfied • Provided monthly end closing; arranged TC calls with customers • Handled and resolved transport issues; monitored shipments and proactively responded on potential issues • Monitored stock & communicated with manufacturing Site Planning; provided continuous feedback to the region / customers on potential issues. • Represented customer service in cross-functional team and projects • Identified process improvements and presented to decision makers

Экономики, Менеджмент