1. Training in services and sales techniques: • Customer staff (consultants, administrators, store directors) 2. Participation in the creation of training modules • Ability to adapt training programs to market needs • Translation of training materials, creation of teaching aids and tools 3. Creating development programs for a team of consultants and brand experts, taking into account their needs: • Close collaboration with marketing and trade marketing departments to support business processes 4. Regular evaluation of consultants in stores and the necessary coaching sessions for client staff • Monitoring the market situation (ratings, etc.) • Regular study of competitors 5. Conducting online training on Zoom and Skype platforms for customer staff. 6. Work with client's social networks: Facebook, Instagram. • Participation in creation of the content. • Organization and conducting of live broadcasts for the client’s target audience. • Preparation and conduct of quizzes for the client’s target audience.

1. Teaching philosophy and values, products, services and sales techniques for such brands as Biotherm & Helena Rubinstein: • Brand consultants and brand experts. • Client & chain staff (consultants, administrators, store directors) • Retail and brand service managers (retail team) • Management team. 2. Creating development program for the skincare lines and a program of trainings and workshops on sales techniques and services, taking into account the recommendations of the French head office: • Participation in the creation of training modules • Ability to adapt training programs to the local needs • Translation of training materials, creation of education aids tools. 3. Creating development programs for a team of consultants and brand experts, taking into account their needs: • Development and tracking, maintaining team career path in conjunction with retail-brand managers • Close cooperation with marketing and trade marketing departments to support business processes • Preparing experts to participate in chain client days, brand events and development programs. • Development of consultants and experts for participation in PR-activities • Maintain internal training groups in WhatsApp • Оn a regular basis team сertification in conjunction with retail managers • Participation in the development and adaptation of new services from the French headquarters for the team of animators and Top-Doors consultants together with the head of the Training Department 4.Monitoring the situation in the fields and making decisions: • Regular evaluation of consultants in the stores and conducting the necessary coaching together with the brand coach • Providing the necessary tools and recommendations to the coach for the development of brand consultants • Joint visits to points of sale • Tracking the market situation (ratings, etc.) • Regular study of competitors

1. Teaching philosophy and values, products, services and sales techniques for such brands as Biotherm & Helena Rubinstein: • Brand consultants and brand experts. • Client & chain staff (consultants, administrators, store directors) • Retail and brand service managers (retail team) • Management team. 2. Creating development program for the skincare lines and a program of trainings and workshops on sales techniques and services, taking into account the recommendations of the French head office: • Participation in the creation of training modules • Ability to adapt training programs to the local needs • Translation of training materials, creation of education aids tools.  3. Creating development programs for a team of consultants and brand experts, taking into account their needs: • Development and tracking, maintaining team career path in conjunction with retail-brand managers • Close cooperation with marketing and trade marketing departments to support business processes • Preparing experts to participate in chain client days, brand events and development programs. • Development of consultants and experts for participation in PR-activities • Maintain internal training groups in WhatsApp • Оn a regular basis team сertification in conjunction with retail managers • Participation in the development and adaptation of new services from the French headquarters for the team of animators and Top-Doors consultants together with the head of the Training Department 4.Monitoring the situation in the fields and making decisions: • Regular evaluation of consultants in the stores and conducting the necessary coaching together with the brand coach • Providing the necessary tools and recommendations to the coach for the development of brand consultants • Joint visits to points of sale • Tracking the market situation (ratings, etc.) • Regular study of competitors

• Supervising of customer service in Tom Ford POS (Vesna / Smolensky Passage / TSUM) • Personnel management. Personnel work schedule. The presentation and analysis of individual plans and tasks for POS specialists. • Regular personnel training for new products of Tom Ford brand. • Conducting training and coaching sessions with personnel assigned to the Tom Ford brand • Help and support in matters of customer service, resolving complex / controversial situations • Creation and implementation of CRM database for the purpose of constant communication with the client, an individual approach to each client of the Tom Ford brand • Control over the implementation of the plan stores; Monthly achievement of the leading positions in the overall ranking (1-3 place) • Weekly analysis of sales of each store and each specialist, in particular, • POS presentation control (the relevance of advertising campaigns, availability of POS materials) and specialists (compliance with brand standards) • Instore visual merchandising, Equipment maintainence, POS materials. • Reporting for each client (weekly, monthly, annual sales reports) • Control of stock (control, analysis, sub-sorting, inventory) • Control over timely shipments to the customer. • Organization and conduct of events within the framework of major launches. Control over carrying out of actions within the limits of the co-ordinated format and subjects.

• Selection, assistance and customers make up consultations. Individual approach to each client, taking into account the features of the structure of the face, skin color, the scope of the client • Working with a team of international make-up artists and Chanel experts in the field skincare and perfumery during Client Days and special events • Preparation and holding of the exclusive project "School of Beauty", individual consultations to clients, working as a speaker, leading expert in the field of perfumery and cosmetics at Chanel House • Maintenance of the client database, in order to maintain long-term relationships with each client • Ensuring implementation of the sales plan and increasing of own performance. • Training of personnel assigned to the Chanel Brand • Direct work in the POS with incomplete recording on the make-up session. • Regular training of new products at Chanel House in all areas: skincare, make-up & fragrances. • Regular work with stock at the POS: timely informing the office about the absence stock, quantity, nearest deliveries, availability of necessary samples of products.

• Working with local press publications, on television, as well as with private clients

International- Level Professional Coach

https://www.coursera.org/, Emotions: a Philosophical Introduction

Molokanov's and Sikirin's school of business trainers, Business trainer